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Terms and Conditions


These terms and conditions help to keep this website a safe place to trade and set out the full extent of any agreement reached between you and Rattrapante Limited in connection with this site. You should understand that by placing an order, you accept the following terms and conditions:

Your contract for purchases made through this web site is with


Rattrapante Limited

Chudenicka 1059/30

102 00 Prague 10

Czech Republic


ID: 01569007

You agree that e-mail can be used as a long-distance means of communication.

No contract for the sale of any product will subsist between you and Rattrapante Limited unless and until Rattrapante Limited accepts your order by way of an e-mail confirming that it has received payment in full for all the goods you have ordered, and that the goods have been shipped to the specified address. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time Rattrapante Limited sends the e-mail to you (whether or not you receive that e-mail). This confirmation (not request) e-mail amounts to an acceptance by Rattrapante Limited of your offer to buy goods from Rattrapante Limited or a 3rd party supplier that is engaged on your behalf by

You must check that the details on this confirmatory e-mail are correct as soon as possible and you should print out and keep a copy of it.

Rattrapante Limited will not pass on your personal or credit or debit card details to any third party.

You undertake that all details you provide to Rattrapante Limited for the purpose of ordering or purchasing goods or services are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the goods or services ordered.

If there are any changes to the details supplied by you it is your responsibility to inform as soon as possible.

You may cancel items from your order at any time prior to your order being despatched, by clicking on the cancel link next to the product ordered on the 'View My Orders' page on the website.

You may also withdraw from the contract at any time after the product has been dispatched and you have received our email confirming your order, but no later than 7 working days from the day after you receive the product. Please see our returns policy for further details.

1. Liability

Rattrapante Limited does not accept liability for any errors and omissions and reserve the right to change information, specifications and descriptions of listed goods, products and services.
Rattrapante Limited will do its best to correct errors and omissions as quickly as practicable after being notified of them.
Rattrapante Limited do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the Rattrapante Limited website or for any products or services purchased from the Rattrapante Limited.
Rattrapante Limited will only be liable for direct loss up to a maximum total of the price of the product or service purchased in respect of any claim.
If your product develops a fault whilst under warranty, please refer to your manufacturers warranty booklet.

2. Processing of orders

Payments are debited before items are shipped by Rattrapante Limited. All prices include sales taxes (where applicable) unless otherwise stated.
Every purchase you make shall be deemed performed in the United Kingdom. The law of the United Kingdom shall govern every aspect of contractual agreement concerning purchases made from this web site. Rattrapante Limited aim to arrange shipment of all in stock items within 24 hours of receiving your order. Your order may be delayed if the item is not in stock with our suppliers. Some items may be unavailable and the current stock status is approximate.

3. Delivery/Title/Risk

The period stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order and stated in the Order Confirmation. Please note that your goods may be part-shipped.

Title to any product ordered will pass to you once Rattrapante Limited has received payment in full for that product.
If your delivery address is outside of the United Kingdom you maybe subject to import duties and taxes, which are levied once a shipment reaches your country. Any such additional charges for customs clearance must be paid by you. You should note that customs policies vary widely from country to country; Rattrapante Limited advises each customer to contact their local customs office for further information. From time to time Rattrapante Limited may engage a 3rd party to fulfil orders, a contract for the sale of these products will be made between the 3rd party supplier and yourself.
Please note that when shipping products internationally you should be aware that cross-border shipments are subject to opening and inspection by customs authorities.

4. Force Majure

Rattrapante Limited will not be liable for any breach of agreement, for delay or failure to perform if the delay or failure is due to acts of God, civil commotion, riots, floods, drought, fire, legislation or other cause beyond the Rattrapante Limited reasonable control. This does not affect your statutory rights.

5. Miscellaneous

It is a crime to use a false name or a known invalid credit card to order. Anyone caught wilfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law.
Rattrapante Limited may amend these terms and conditions from time to time, and place the new version on the website. All purchases from the date that the amended terms are placed on our website onwards will be governed by those new terms.

These terms and conditions shall apply when Rattrapante Limited accepts your order by e-mail confirming that it has received payment in full for all the goods you have ordered. They shall supersede any and all other conditions, understandings, commitments, agreements or representations (except fraudulent misrepresentations) relating to your purchase, whether oral or in writing, and contain the entire agreement between Rattrapante Limited and you relating to your purchase. Rattrapante Limited advises that you print off and keep safe a copy of these terms and conditions once your order has been accepted by Rattrapante Limited.
You are advised to read (and are responsible for reading) all information on this website fully.

6. Legal Notices

All material on the Website, including, without limitation, all informational text, design of and "look and feel," layout, photographs, graphics, audio, video, messages, interactive messaging design and functions, files, documents, images or other materials on our Website (collectively, the "materials"), whether publicly posted or privately transmitted, as well as all derivative works, are owned by Rattrapante Limited and/or its affiliates or other parties that have licensed to or otherwise permitted their material to be used by Rattrapante Limited, and are protected by copyright, trademark and other intellectual property laws. Rattrapante Limited disclaims any proprietary interest in trademarks, service marks, logos, slogans, domain names and trade names other than its own.

The materials on the Website may not be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way, including by e-mail or other electronic means without prior written consent. Any modification of the materials, use of the materials on any website or networked computer environment, or use of the materials without prior written consent for any purpose other than personal, non-commercial use is a violation of the copyright, trademark, and other proprietary rights in the materials and is expressly prohibited.

All rights not expressly granted herein by Rattrapante Limited to you are reserved by Rattrapante Limited and/or its licensors.


You can now recycle your old electricals with us.

If you’re buying a new electrical item, we will recycle your old one for free


7. Privacy and Security Policy


For the purposes of the EU General Data Protection Regulation the data controller is Rattrapante Limited of Chudenicka 1059/30, 102 00 Prague 10 operating the site “”. Any reference to “website” "we" "us" "our" is a reference to this entity.


This privacy policy explains how we use any personal information we collect about you when you use this website. Please read through the following carefully to understand what data we collect and how it is processed.  


1.     What information is being collected?


We may collect and process data about you when:


a)     You register with us or place an order for products or other services. The information collected will be clearly displayed and titled on the form fields.


b)    You submit enquiries through our website, phone call, voluntarily complete customer surveys, provide feedback and participate in competitions.


c)     You visit the site. Information including sites you visited prior to visiting this site, location, browser type, device type, operating system and other statistics about your visit are recorded. These are recorded anonymously and an individual cannot be identified by this. Cookies are stored to distinguish you as a unique user on our site.


d)    Your IP address is also logged for fraud checking purposes. 



2.    How will we use the information about you? 


We will use the information provided by you to do the following:


a)    To meet our necessary contractual obligations e.g. fulfil your order or any services requested.


b)    If you agree we will also email you about other products and services which may be of interest to you.


c)    From time to time we may contact you my phone/email/text for market research purposes in order to improve our website experience.


d)    We will never sell, distribute or lease your information with other marketing companies, unless they are vendors or service providers who it is necessary to share the information with in order to fulfil our contractual obligations with you or deliver any services including operating this website. The legal basis of this processing is our legitimate interests.


e)    In order to process your order we may need to share your details with relevant credit reference and fraud prevention agencies. 



3.    Marketing


a)    We may use your data or employ a third party organisation to act on our behalf to send you relevant product or service updates which we feel is relevant to you based on past purchases or enquiries if you have consented us to do so. You may opt out of this at a later date.


b)    You have a right at any time to stop us contacting you for marketing purposes. If you no longer wish to receive information for marketing purposes please contact us using our email stating you do not wish to receive further communication.


c)    We may also use cookies to remarket related products and content to you on other websites and social media platforms.



4.    Retention of your information


a)    As per statutory requirements, we keep information such as invoices, receipts and records (which may include personal data) for a minimum of 6 years after which time it will be removed. Any information used for marketing purposes will be kept by us until you inform us that you no longer wish for this information to be retained. 



5.     Storage of information 


a)     We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data you disclose online. You accept the inherent security risks of providing information and dealing online over the Internet and will not hold us responsible for any breach of security; any transmission is at your own risk. 



6.     Access to your information and correction


a)      You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please kindly contact us through email We may charge a small fee for this access request. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.



7.     Cookies


a)      Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result. For more information please visit our Cookie Policy page. 


How we use cookies


A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.


We use the following types of cookies:


Necessary cookies: Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.


Statistical/Analytical cookies: Statistic cookies help us to understand how visitors interact with websites by collecting and reporting information anonymously. An example of this is that website visitors are able to find the information they are looking for easily.


Targeting cookies: These type of cookies record you as a unique visitor to site and records the pages you have visited and any links you have followed. We may use this information to make any advertising shown to you relevant to your interests. We may share this with third parties
again only for the purpose of displaying relevant advertising.


Below is a list of some of the cookies we use and the purpose we use them for:


List of cookies we collect


The table below lists the cookies we collect and what information they store.



COOKIE Description


To identify an individual client to make services e.g our online chat more efficient. This does not store any personally identifiable information.


Used to remember your selections and options as you browse through the website. 

Google Analytics 

Register a unique ID that is used to generate statistical data about your visit and interaction with the website.

Live chat cookies

These are used to remember you as a repeat visitor to our live chat service and also allow this service to operate.

Google, Facebook Remarketing

These cookies recognise you as a visitor to the website. These will be used to display appropriate advertising and banners based on your browsing history on other websites and apps. No personally identifiable information is stored. 





Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.



8.     Other websites


a)    Please be aware that our site may link to other web sites which may be accessed through our site. We are not responsible for the data policies or procedures or the content of these linked web sites.



9.     Changes to our privacy policy 


a)      We keep our privacy policy under regular review and we will place any updates on this page. This privacy policy was last updated on 17 May 2018.



10.     How to contact us

a)      Please contact us trough email if you have any questions about our privacy policy or information we hold about you.

Last updated 31/05/2018


telephone: +420 737 374 467

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