Privacy and Security Policy

For the purposes of the EU General Data Protection Regulation the data controller is Rattrapante Limited of Chudenicka 1059/30, 102 00 Prague 10 operating the site “”. Any reference to “website” "we" "us" "our" is a reference to this entity.

This privacy policy explains how we use any personal information we collect about you when you use this website. Please read through the following carefully to understand what data we collect and how it is processed.  

1.     What information is being collected?

We may collect and process data about you when:

a)     You register with us or place an order for products or other services. The information collected will be clearly displayed and titled on the form fields.

b)    You submit enquiries through our website, phone call, voluntarily complete customer surveys, provide feedback and participate in competitions.

c)     You visit the site. Information including sites you visited prior to visiting this site, location, browser type, device type, operating system and other statistics about your visit are recorded. These are recorded anonymously and an individual cannot be identified by this. Cookies are stored to distinguish you as a unique user on our site.

d)    Your IP address is also logged for fraud checking purposes. 

2.    How will we use the information about you? 

We will use the information provided by you to do the following:

a)    To meet our necessary contractual obligations e.g. fulfil your order or any services requested.

b)    If you agree we will also email you about other products and services which may be of interest to you.

c)    From time to time we may contact you my phone/email/text for market research purposes in order to improve our website experience.

d)    We will never sell, distribute or lease your information with other marketing companies, unless they are vendors or service providers who it is necessary to share the information with in order to fulfil our contractual obligations with you or deliver any services including operating this website. The legal basis of this processing is our legitimate interests.

e)    In order to process your order we may need to share your details with relevant credit reference and fraud prevention agencies. 

3.    Marketing

a)    We may use your data or employ a third party organisation to act on our behalf to send you relevant product or service updates which we feel is relevant to you based on past purchases or enquiries if you have consented us to do so. You may opt out of this at a later date.

b)    You have a right at any time to stop us contacting you for marketing purposes. If you no longer wish to receive information for marketing purposes please contact us using our email stating you do not wish to receive further communication.

c)    We may also use cookies to remarket related products and content to you on other websites and social media platforms.

4.    Retention of your information

a)    As per statutory requirements, we keep information such as invoices, receipts and records (which may include personal data) for a minimum of 6 years after which time it will be removed. Any information used for marketing purposes will be kept by us until you inform us that you no longer wish for this information to be retained. 

5.     Storage of information 

a)     We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data you disclose online. You accept the inherent security risks of providing information and dealing online over the Internet and will not hold us responsible for any breach of security; any transmission is at your own risk. 

6.     Access to your information and correction

a)      You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please kindly contact us through email We may charge a small fee for this access request. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

7.     Cookies

a)      Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result. For more information please visit our Cookie Policy page. 

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.

We use the following types of cookies:

Necessary cookies: Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Statistical/Analytical cookies: Statistic cookies help us to understand how visitors interact with websites by collecting and reporting information anonymously. An example of this is that website visitors are able to find the information they are looking for easily.

Targeting cookies: These type of cookies record you as a unique visitor to site and records the pages you have visited and any links you have followed. We may use this information to make any advertising shown to you relevant to your interests. We may share this with third parties again only for the purpose of displaying relevant advertising.

Below is a list of some of the cookies we use and the purpose we use them for:

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE name: COOKIE Description

__cfduid: To identify an individual client to make services e.g our online chat more efficient. This does not store any personally identifiable information.
JSESSIONID: Used to remember your selections and options as you browse through the website. 
Google Analytics: Register a unique ID that is used to generate statistical data about your visit and interaction with the website.
Live chat cookies: These are used to remember you as a repeat visitor to our live chat service and also allow this service to operate.
Google, Facebook Remarketing: These cookies recognise you as a visitor to the website. These will be used to display appropriate advertising and banners based on your browsing history on other websites and apps. No personally identifiable information is stored. 

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

8.     Other websites

a)    Please be aware that our site may link to other web sites which may be accessed through our site. We are not responsible for the data policies or procedures or the content of these linked web sites.

9.     Changes to our privacy policy 

a)      We keep our privacy policy under regular review and we will place any updates on this page. This privacy policy was last updated on 17 May 2018.

10.     How to contact us

a)      Please contact us trough email if you have any questions about our privacy policy or information we hold about you.